Delivery Information

DELIVERY SERVICE

We offer FREE delivery (single location only) for purchases over HK$ 50 before using promotion code. For orders under HK$ 50 before using promotion code, a delivery charge of HK$ 10 per delivery shall apply.

 All deliveries and goods must be received and shall be signed by the Buyer. Upon delivery, the buyer shall present a valid ID (for verification & receiving record purposes only).

 In the absence of the Buyer, an authorized representative may receive the order provided the following be presented:

  • Order number transaction from BiliBeli
  • Valid ID of the receiver (for verification & receiving record purposes only).
  • Receipt goods signature

In cases wherein no one is present at the delivery address to accept the order, the staff will leave notification of attempted delivery and you will need to contact BiliBeli customer service thru phone at 5598 8383 or email info@bilibeli.com

 

DELIVERY TIME AND ORDER CUT OFF

We are on soft operation at this moment, we only operate within 

Hong Kong Island

  • Kennedy Town
  • HKU
  • Sai Ying Pun
  • Sheung Wan
  • Central
  • Admiralty
  • Wan Chai
  • Causeway Bay
  • Tin Hau
  • Fortress Hill
  • North Point
  • Quarry Bay
  • Tai Koo
  • Sai Wan Ho
  • Shau Kei Wan
  • Heng Fa Chuen
  • Chai Wan

 Kowloon

  • Tsim Sha Tsui
  • Hung Hom
  • Jordan
  • Yau Ma Tei
  • Mong Kok
  • Prince Edward
  • Sham Shui Po
  • Cheung Sha Wan
  • Mei Foo
  • Whampoa
  • Ho Man Tin
  • Shek Kip Mei
  • Kowloon Tong
  • Lok Fu
  • Wong Tai Sin
  • Diamond Hill
  • Choi Hung
  • Kowloon Bay
  • Ngau Tau Kok
  • Kwuntong
  • Lam Tin
  • Yau Tong
  • Tiu Keng Leng
  • Tseung Kwan O
  • Lohas Park
  • Hang Hau
  • Po lam

We deliver every day from 9:00AM to 7:00PM 7 days a week. All orders received before 12 noon can be delivered next day subject to available delivery slots. Customer can select delivery date upon checkout and provide any delivery remarks.

  

Cut – Off Time

Delivery Time Slots

12 noon

9:00 – 12 noon Previous Day

 

1:30 – 4:30 Previous Day

 

4:30 – 7 pm Previous Day

12:01 pm

Delivery after 2 Days

 

9:00 – 12 noon

 

1:30 – 4:30

 

4:30 – 7pm

 

SPECIAL DELIVERY ARRANGEMENT

For delivery address without elevators, we offer service on ground floor only.

If you need any special delivery needs, please fill in the "Special Instructions" field during your checkout process. BiliBeli customer service will call and discuss details and arrangements.

Buyer is responsible to inform BiliBeli immediately incase of change to your delivery address or preferred delivery time slot after placing order.

Please be informed that after second confirmed failed delivery attempt will be charged $20 per delivery.

 

ADVERSE WEATHER ARRANGEMENT

We always exert our best effort to fulfill your order, however if we are unable to deliver due to unforeseen circumstances, fortuitous events and acts of God, we will not be liable if we fail to deliver in part or in full due to the aforementioned circumstances beyond our control.

In the event of typhoons / rainstorm, deliveries will be rescheduled to the next available date. Typically, this will be the next working day.

 

OTHER INFORMATION

BiliBeli will take good care and ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders. In the event something is not right, please contact our customer service immediately.

All orders will be delivered by our own friendly kababayan staff.

All our groceries are delivered in recyclable BiliBeli bags.

We may revise the above terms and conditions at any time without prior notice. If any dispute arises, the company's determination shall be final.